Refund & Cancellation Policy

Cancellation

You can cancel a print job from your phone at any time before the one-time password (OTP) is entered at the kiosk. A cancellation made in that window stops the job from being released to the printer.

Once printing starts, the job cannot be cancelled. Pages already produced, and the remainder of a job that has begun, are treated as fulfilled.

Refunds

If a payment is deducted but the printer fails, the kiosk runs out of paper, or the job is not routed to a printer, an automatic refund will be initiated to the original payment method. Refunds are typically completed within 5–7 business days. The time your bank or UPI app takes to show the credit can vary.

A refund is not issued when:

• The document printed successfully and matched the options you selected.
• You entered the OTP and printing had already started.
• The file itself was unreadable, password-protected, or formatted in a way you chose not to correct before payment.

How to reach us

If a refund does not appear after 7 business days, write to support@codelynetechnologies.com or WhatsApp +91 99609 86736 with the payment reference and kiosk location. We will trace the job and confirm the refund status.